Analytics
JAICP provides various analytical tools for your project. With them, for example, you can view statistics and perform some actions across the project, such as downloading client reports or carrying out A/B testing.
Statistics
On the Project overview page, you can:
- View the summarized information on the number of clients, dialogs, and messages in the connected channels.
- Get to know the results that a client achieves chatting with the bot, and evaluate your script efficiency.
You can sort the information you get by time periods and used channels.
Analytics and additional labels
You can use additional analytical tools for your project. For this, in the toolbar, go to the necessary page in the Analytics setting group:
| Page | What you can do on the page |
|---|---|
| Clients | Obtain client dialog history and download a client report as a table. |
| Dialogs | View the dialog list. |
| A/B testing | Create an experiment for your script, carry out A/B testing, and review the results. |
| Tasks | Create a task to improve the project and assign this task to a necessary user. |
| Telephony | View the report on using the telephone channel. |
| Transferred to agent | View data on sessions transferred to an agent. |
There are special attributes for advanced analytics — labels. You can create them for phrases, sessions, and tasks.
Dialog logs
JAICP provides daily logs for dialog statistics analysis. This option is only available to users with the RAWLOGS_ANALYTIC role.
Email reports
Users with the SYSTEM_ADMIN, LINGUIST, DEVELOPER, BUSINESS_OWNER or OUTBOUND_MANAGER roles can receive weekly email reports on bot statistics.
To receive reports:
- Click
in the top bar. - Select Group management in the dropdown list.
- Enable the Email reports on bots option.
Reports will be sent for all JAICP and JAICF projects that have updates on the:
- dialog results
- number of:
- all and new clients
- dialogs and messages
- inbound and outbound calls
- minutes spent on calls
- average call duration
Reports will also include data for the projects without any updates in the last 2 weeks. If there are no projects in the group, no reports will be sent.