Transferred to agent

In the Transferred to agent section you can find the data regarding the number of sessions transferred to an agent.

Parameters:

Total sessions — the number of sessions in all channels during the selected time period.
Transferred to agent — the total number of sessions transferred to an agent from the script during the selected time period. Sessions in which the client does not receive a reply because all the agents were busy also count.

By default, the selected time period is the last 7 days.

Set up the report:

To change the time period, click the date picker and set the beginning and the end of the time period.
Point at the diagram to see the number of Total sessions and sessions Transferred to agent per day. The diagram step is 1 day.
Click the legend element to hide the diagram.

Here are several ways to set up this report. Click Customize report and choose:

Switch — you will see how many times the dialog contained switch messages. This setting is set by default.
According to the text in the answer — you will be able to specify the reply that the bot provides after transferring the dialog to an agent.