Role model

---

The account administrator can add users to the account and assign them a role.

User list

To view the users belonging to the account, log in to the platform as an administrator. Click on the icon    > Users. You will see all users registered in this account and their roles.

One user can have any number of roles.

You can filter account users by name and login. The Active users only switch filters out all inactive users. If the switch is off, all users will be on the list.

How to create a new user

Click Add user and fill out the following fields:

• First name — user first name.
• Last name — user last name.
• Login — user login.
• User role — select one or more user roles from the list.
• Password — create a strong password and repeat it.

If you disable the Active option, the user will not be able to use the account.

Confirm the action.

User roles

Access / Role	ACCESSOR	ADMIN	ANALYST	CONTENT_MANAGER	DIALER_ADMIN	DIALER_USER	INITIAL	OPERATOR	RAWLOGS_ANALYTIC	TECH_SUPPORT	USER
Account modification		+
Viewing the subscription plan and options		+									+
Viewing user actions		+
Viewing channels	+	+	+	+				+		+	+
Editing channels		+		+
Viewing the script code		+		+							+
Editing and saving the script code		+		+
Viewing channel logs		+	+	+		+		+		+	+
Manual channel deployment		+		+
Receiving weekly email reports on bot statistics		+	+	+							+
Viewing client data	+	+	+	+				+			+
Editing client data		+						+
Viewing lists of clients					+	+
Creating and editing lists of clients					+
Viewing call campaigns					+	+
Creating, editing, and controlling call campaigns					+
Viewing the subscription limits		+
Viewing dialog analytics	+	+	+	+				+		+	+
Editing dialog log labels	+	+
Viewing log obfuscation rules		+
Editing log obfuscation rules		+
Viewing the list of projects and the project overview	+	+	+	+			+	+		+	+
Creating and editing projects		+
Downloading dialog logs in .csv format		+							+
Viewing user roles		+									+
Editing user roles		+
Viewing project secrets		+									+
Editing project secrets		+
Viewing server logs	+	+	+	+				+		+	+
Viewing telephony settings		+
Editing telephony settings		+
Viewing labels	+	+	+	+	+	+	+	+	+	+	+
Editing labels	+	+
Viewing the user profile	+	+	+	+			+	+		+	+
Editing the user profile	+	+	+	+			+	+		+	+
Viewing the list of all users		+									+
Editing users		+

Special roles

Please note that a number of user roles have a special purpose.

• The INITIAL role does not allow logging into the account. This role is intended to be used for the initial account creation. In order for the user to log in, replace or complement it with another, except for the ones listed below.

• The RAWLOGS_ANALYTIC role only allows downloading dialog logs in the .csv format. These logs can be retrieved with HTTP requests, so if the user with this role does not need access to the JAICP interface, no other roles are needed.