Broadcast statistics
Detailed reports on each completed broadcast are available to the administrator. On the toolbar click Outbound call campaigns and click Show report in the selected broadcast.
The report becomes available as soon as the broadcast has been launched. The report is updated once a minute.
Metrics
| Metric | Description |
|---|---|
| Answered calls | The number of calls whereby the subscribers have replied. Thus, if the client has picked up the receiver then the call is treated as a completed call. More details about tagging user-defined call outcomes. |
| Average call duration | The average duration of a conversation for completed calls.. |
| ASR/TTS used | The total number of minutes spent on speech-to-text and text-to-speech for a broadcast. The minutes from your pre-paid plan are subtracted in 15-second chunks. The last incomplete chunk is rounded to 15 seconds. When the minutes in your plan have been spent, the bots in the phone channel stop working. The broadcast is resumed automatically when your balance has a positive number of minutes. |
| Answered calls without result | The number of interrupted calls and calls without the target outcome of the script. |
| Technical error | Number of interrupted calls by technical error. Technical errors occur at failures of the telephony provider. In the Number report, the status shall be set if the last attempt to call was interrupted by a technical error. In the Attempt report, the status will be set if the last made call was interrupted by a technical error. Please note that if the next call to this number is made without errors, the status technical error will be removed. In this case, an attempt from the counter Number of dial attempts will be spent on a successful call, or if there were set number of calls by technical error. |
| Calls without answer | The number of unsuccessful dialogs after all redial attempts. |
| Calls in progress | The number of calls that were scheduled but for some reason never took place. For example, if the broadcast has been terminated by the user. |
| Calls to a non-existent number | The number of calls made to a non-existent number. If the call ended with this status, then repeated attempt to call this number will no longer be made. |
| Another call attempt scheduled | Repeated attempt to call a customer. The parameter Number of dial attempts is specified at creating a voice mailing list. |
| Planned calls | The number of scheduled calls to numbers for which there were no dialing attempts. |
| Not made calls | The number of calls that were scheduled, but did not occur for any reason. For example, if the mailing was stopped by the user. |
| Canceled calls | Calls that were canceled through the Calls API. |
| Total calls * | Аll calls made, including additional redial attempts. |
| Total phone numbers | How many phone numbers in the broadcast overall. |
You can download the full report by clicking on Download report. Or, you can download each metric separately by clicking on the
icon next to the respective name.
More details about extended broadcast reports
By downloading tables for individual metrics you can generate new phone number lists for repeat broadcasts. For example, you can download a table for the Calls without answer metric. You can generate a phone number list, making corrections when necessary. You can repeat a voice broadcast for these subscribers at any other time.
Number report
The report shows call results for each number.
Open the campaign you want a report for and click Download number report. An .xlsx file will be generated.
Report parameters:
- client phone number;
- ID of the calling campaign task;
- Callback no.;
The cell will be filled if the call was scheduled from the script using the $dialer.redial() method from the script. The indexing starts with 1.
- status assigned to the call when the campaign was completed or when the report was exported;
- calling campaign task creation date;
- end date;
- number of calls.
You can use the $dialer.reportData method to extend your report.
Attempt report
The report contains details for all the calls with all the attempts made in the course of the calling campaign.
Open the campaign you want a report for and click Download attempt report. An .xlsx file will be generated.
Report parameters:
- client phone number;
- ID of the calling campaign task;
- Callback no.;
The cell will be filled if the call was scheduled from the script using the $dialer.redial() method from the script. The indexing starts with 1.
- status assigned to the call when the campaign was completed or when the report was exported;
- call outcome;
- duration — the time spent on this call;
The time is counted from the moment when the subscriber picked up the receiver until the end of the call. The duration will be zero for calls that were never made.
- started at — the call start time;
- finished at — the call end time;
- attempt number.
If the call has not been made then all the columns except for the phone number will remain empty. If there was no reply to the call, then the attempt time will be written to Finished at.
You can use the $dialer.reportData method to extend your report.