Role model

The administrator can add users to the account and assign the role model.

User list

To view users of the account, log in to the platform as an administrator. Click on the icon Click on the "gear" icon to see all users connected to this account > Users. You will see all users connected to this account and their roles.

Note that one user can have multiple roles.

You can filter accounts by name and emails. Active users only switch will filter out only the active users of the account in the list. If the switch is off, all users of the account will be in the list.

How to add a user with new roles?

Press, Add user then fill next info for username:

First Name — First Name.
Last Name — Last Name.
Email — user email.
Access — select one or more user role from the list.
Password — create a strong password and repeat it.
Switch to the Active in inactive mode, the user will not be able to use the account, even if the username and password are correct.

Confirm the information.

Role access

Role	Description
ACCESSOR	Accessor can see a list of clients. Reading logs and tagging them with special tags. View the channels on the Channels page, the User flow page, the list of projects, project statistics and project overview page.
ANALYST	Analyst can see list of clients, logs, channels on the Channels page, User flow page, a list of projects and project statistics, tags. Access to view and change the user's personal information in the user's profile.
CONTENT_MANAGER	Content manager can see a list of clients, logs. View and edit content in the editor. View and create channels on the Channels page. View deployment statistics with the option of manual deployment. View, create and edit news. View settings, the User flow page, the list of projects and statistics for the project, as well as the overview page for the project. Access to view and edit the user's personal information in the user's profile.
DIALER_ADMIN	Create, view and edit the number list. Create and view the voice broadcasts list.
DIALER_USER	View the list of numbers and voice broadcasts.
DIALER_VERIFIED	Possibility to manage voice broadcasts: start, suspend, finish.
INITIAL	Client without access to make any changes.
OPERATOR	Operator can see list of clients. Operator can block or unblock clients, view a list of projects, project statistics and the project overview page. Access to view and change personal user information in the user profile.
RAWLOGS_ANALYTIC	A `.csv` file with the account's dialog logs is available for download.
TECH_SUPPORT	Technical support can see a list of projects and project statistics, project overview page. Access to view and change the user's personal information in the user's profile.
USER	User can see list of users and roles (including dialogs), logs, content in the editor, channels on the Channels page, deployment page, news, settings, User flow page, project list and project statistics, tags. Access to view and change personal user information in the user profile.