Billing
Click Plan on the control panel to view the plans.
Demo
After registering an account on JAICP platform you will be automatically connected to the demonstration period. Subscription limits are displayed in the subscription plan.
Please note that when you switch to the tariff plan, the unused balance of the demonstration period limits expires.
Charging
When a client is talking to a bot, limits are consumed. After you spend the limits, no new unique users will be added, and all calls will be put on pause. Still, the current calling campaign will be finished first.
After you reach a limit, you can either buy an extra package, or switch to another subscription plan. Extra package helps you deal with an occasional peak load, while switching to another plan increases your monthly limits.
The remainder of unused limits is not carried over to the next month.
Subscription limits
Unique users
For non-telephony channels (i.e., messengers, social media, voice assistants, operator channels, platforms and services) number of unique users is limited.
Each user gets a unique ID number assigned to them in a specific channel.
For example, in a chat widget a cookie is assigned, which helps to identify the user. Thus, unless the client cleans their browser cookies, they will be considered a single user even if the dialogue lasts a month.
The unused limit of unique users extra package is carried over to the next tariff period.
Telephony NLU
Calls require spending Telephony NLU minutes, voice recognition and generation services, and connection provider services.
An NLU minute is processing of 1 minute of a user's speech and preparing the bot's answer for it.
Telephony NLU minutes are spent in 15-second periods. Number of seconds is always rounded up to the nearest 15-second mark.
Just AI ASR/TTS
ASR/TTS is the number of minutes required for voice recognition and speech synthesis during a calling campaign.
Just AI provides users with access to ASR/TTS provider services. ASR/TTS provider's rates and rules are applied when charging.
In case you choose to use your own ASR/TTS account, Just AI limits won't apply to you. To connect your own ASR/TTS account, please contact us: sale@just-ai.com.
Just AI SIP
Just AI provides access to phone connection, which allows to create chatbots for calling campaigns without enabling a SIP connection.
In case you choose to use your own SIP connection, Just AI limits won't apply to you.
Telephony minutes are spent in 15-second periods. Number of seconds is always rounded up to the nearest 15-second mark.
CAILA API requests
Another one of JAICP limits is the number of API requests to CAILA and $caila service requests.