Telephony

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Telephony is a JAICP platform tool that allows the comprehensive automation of incoming and outgoing calls.

During a call the bot converses with the client in natural language. The call outcome is recorded as a recognized decision of the user: agreement or refusal, confirmation, request to stop calling, etc. As a result of the broadcast, analytics are produced with details on the outcome of each call.

To start a voice broadcast:

1. configure telephony;
2. load in a list of numbers to call;
3. configure a telephone channel;
4. create and launch the voice broadcast.

The script

Text-to-speech and speech-to-text functions are used in voice broadcasts. That aspect of bot script development has certain peculiarities. It is important to consider the following when developing your bot.

Learn more about creating a bot script for voice broadcasts

Calls API

The JAICP platform provides the Calls API to work with telephony.

The API provides the following capabilities:

• Adding phone numbers with parameters to the broadcast.
• Obtaining a report by the call task ID.
• Obtaining a report by the phone number for a single broadcast.

Learn more about the usage in Calls API description