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i-Digital: WhatsApp as an inbound channel

The i-Digital company is a partner and service provider that helps you to create and get a WhatsApp Business account that can be used to enable JAICP chatbots in WhatsApp.

Do the following to use i-Digital WhatsApp as an inbound channel:

  1. Creating a channel in JAICP
  2. Setting up the i-Digital service
  3. Testing a bot

Creating a channel in JAICP​

Go to JAICP and click Channels → Inbound → Connect channel in the dashboard. Select i-Digital WhatsApp in the Messengers and social networks section.

Fill out the fields:

  • Name — specify a name for the channel or keep the default one.
  • Access token — leave the field blank.
  • Account name — enter the name of your WhatsApp business account if you are going to use the bot for outbound text communications.
  • Branch — specify the project branch you want to deploy into the channel (master by default). You can also select a Git tag or enter a specific commit hash.
  • Agent — select an agent channel or leave blank.
  • Deployment — select Automatic (whenever any change made to the project is saved) or Manual (using the Deploy button in the channel description line).
caution
You have to deploy a script before starting the bot. At this stage, the system builds the bot, checks the script syntax, and performs tests.

Click Create. Wait for a pop-up window with the deploy result to appear.

Setting up the i-Digital service​

Click Get webhook under the name of the newly created channel. The hook URL for i-Digital WhatsApp will be copied to the clipboard. Pass the webhook you copied to the i-Digital manager.

Testing a bot​

Open the bot dialog window in the connected messenger and send a welcome/activating phrase to it according to your script. Then a dialog with your bot should start.

Sending attached data details​

When a client sends a message with files (images, videos, documents, or audio files), event: fileEvent is sent in the script. Content from i-Digital WhatsApp in the JSON format, containing the content type and the link to the file being sent, is submitted in eventData.

tip
Learn more about sending messages with attached data