switch

theme: /
    state: SwitchSuggestion
        random:
            a: Shall I put you through to an expert?
            a: Should I transfer this chat to an agent?
        buttons:
            "Yes" -> /Switch
            "No" -> /AnythingElse
        intent: /Agree || toState = /Switch
        intent: /Disagree || toState = /AnythingElse

    state: Switch
        intent!: /TransferToAgent
        random:
            a: I'm transferring our chat to an agent.
            a: Putting you through to an agent.
        script:
            $response.replies = $response.replies || [];
            $response.replies.push({
                type: "switch",
                firstMessage: $jsapi.chatHistory(), // An agent will get the chat history.
                destination: $injector.operatorGroup, // The dialog will switched to this agent group.
                lastMessage: "Thanks for contacting us, hoping to see you back soon!"
            });

        state: BackToBot
            event: livechatFinished
            a: Chat with an agent is over. The bot is online again.
            go!: /AnythingElse

    state: AnythingElse
        a: Is there anything else I can do for you?

injector:
  operatorGroup: 101

require: functions.js

theme: /
    state: TransferToAgent
        intent!: /TransferToAgent
        if: isOff() // Call the function that checks whether the customer is calling during business hours or not.
            go!: /TransferToAgent/WorkingHours
        else:
            go!: /TransferToAgent/NotWorkingHours

        state: WorkingHours
            random:
                a: Transferring you to an agent. Please stay on the line.
                a: Putting you through to an agent. Please stay on the line.
            script:
                $response.replies = $response.replies || [];
                $response.replies.push({
                    type: "switch",
                    phoneNumber: "79123456789",
                    transferChannel: "237-test-237-VDQ-28334674",
                    continueCall: true,
                    continueRecording: true
                });

            state: TransferError
                event: transfer
                if: $dialer.getTransferStatus().status === "FAIL"
                    a: I’m sorry, it is not possible to transfer the call to an expert for technical reasons. Please call back later.
                go!: /AnythingElse

        state: NotWorkingHours
            random:
                a: Unfortunately, a transfer to an agent is not possible at this time.
                a: I’m sorry, I can’t connect you with an expert right now.
            a: Please call back during business hours from nine AM to eight PM on weekdays.
            go!: /AnythingElse

    state: AnythingElse
        a: Is there anything else I can do for you?

    state: Goodbye
        intent!: /Bye
        random:
            a: Thanks for contacting us, have a nice day!
            a: Thanks for calling, have a good day!
        go!: /HangUp

    state: HangUp
        event!: hangUp
        script:
            $dialer.hangUp("(The bot hung up)");
            $jsapi.stopSession();

function isOff() {
    var currentTime = new Date($jsapi.currentTime());
    var day = currentTime.getDay();
    var hours = currentTime.getHours();

    return day === 6 || day === 0 || hours < 9 || hours >= 18;
}