Tone dialing

Bots in the telephone channel can process DTMF signals – numbers or characters coded as tones.

Message request

To request DTMF signals from the customer, add a dtmf reply to the bot response in the appropriate state. The bot will expect the next reply made by the customer to be a DTMF message.

Regular speech input received in the context of such states will be ignored.

Message processing

Use a pattern to parse the numeric input. If the customer fails to send a DTMF message before the specified timeout, the noDtmfAnswerEvent event is triggered.

How to use

state: Input
    a: Enter your PIN.
    script:
        $response.replies = $response.replies || [];
        $response.replies.push({
            "type": "dtmf",
            "max": 4,        // The maximum number of digits expected from the customer
            "timeout": 15000 // The customer input timeout, in milliseconds
         });

    state: Digits
        q: $regexp<\d+>
        a: You have entered {{$parseTree.text}}.

    state: NoInput
        event: noDtmfAnswerEvent
        a: You haven’t entered anything.