crmIntegration

The crmIntegration reply type is used with the Bitrix24 CRM.

Properties

• channelType – for the Bitrix24 CRM, specify "BITRIX".
• task – specify the event type for the CRM, possible values:
  • LEAD_CREATION – create a lead;
  • DEAL_CREATION – create a deal;
  • DEAL_UPDATE – update a deal.
• parameters – additional parameters for processing. A parameter is specified in the "fields[parameter_name]": "value" format.

Learn more about properties for leads and deals

If the event is a success, event: CRM_SUCCESS_EVENT is returned to the script, otherwise event: CRM_FAILED_EVENT

Channel restrictions

crmIntegration is not supported in the chat widget and edna.chatCenter.

How to use

Deal update script:

state: Update deal
    q!: update deal
    script:
        var reply = {type:"crmIntegration"};
        reply.channelType = "BITRIX";
        reply.task = "DEAL_UPDATE";
        reply.parameters = {
                "fields[TITLE]": "Updated deal name"
        };
        $response.replies = $response.replies || [];
        $response.replies.push(reply);

    state: CRM_SUCCESS_EVENT
        event: CRM_SUCCESS_EVENT
        script:
            $reactions.transition("/next_step");

    state: CRM_FAILED_EVENT
        event: CRM_FAILED_EVENT
        script:
            $reactions.transition("/problem_resolution");