Channels

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A channel is an interface that the user will use to communicate to your chatbot. It can be a text, voice or a hybrid channel. In the channel, the user can ask questions to the bot, and the chatbot will answer.

Here you can create and monitor information about incoming and operator channels.

Each bot can be connected to multiple channels. For example, if you are creating a bot that needs to respond to user requests on the site and on Telegram, connect channels to the Chat widget and Telegram.

Learn more about the list of supported channels and integration with external systems

Navigation

Navigation elements in the page:

Element	Description
Name	The name that you assigned to the channel when you created it.
Publication/branch	The project branch that will be deployed into a channel. You can choose the Deploy mode Automatic or Manual. Automatic — the changes will be brought into the channel every time you save the project. Manual — the bot will not be updated until you click Publish.
Status	The current status of the channel. The incoming channels statuses are: works, in progress, tests failed, deploy failed, unavailable. The status for the customer engagement platforms are: wait to connection; сonnected to channels.
Test	Click it to open a test widget. Available only for the Chat widget channel only.
Log	Click to proceed to Deploy history and results.

If you click the settings icon you can edit and delete the channel. You can also check your channel by clicking Go to bot (unavailable for voice channels and the chat widget).

Remember that the changes will not be brought into the channel if the autotests fail.