To create a phone channel in a project you need to have added at least one connection.
\n\nNavigate to the project > click on Channels in the toolbar. In the Telephony section click on Create channel.
\nFill in the fields:
\nYou can create multiple outbound channels for a single connection. There can be only one channel that will accept incoming calls per connection.
\nCalls are stored for six months. The log records of calls are stored for a year.
\nmaster.Please note the Deploy radio button. You have to deploy a script before starting the chatbot. At this stage, the system builds the chatbot, checks script syntax and performs tests.
\nGo to ASR and TTS, or press Create, in this case the providers for synthesis and recognition will be selected by default.
\n\nThe default settings for ASR and TTS depend on the NLU language you selected at the stage of its creation:
\n\n| Language | \nASR | \nTTS | \nParameters | \n
|---|---|---|---|
| Russian | \nTinkoff | \nYandex | \nDefault settings are used | \n
| English Chinese Portuguese | \nDefault settings are used | \n
Bots that make and receive calls use speech synthesis and recognition:
\nWhen creating a telephone channel, you can select providers for ASR and TTS. To do this, go to the ASR tab and select the connection, then do the same for TTS.
\nPlease note that if you choose a specific provider for ASR and TTS, in case of problems, you need to switch the channel yourself to another provider.
\nYou can also leave the option By default, in this case the settings of the most stable ASR and TTS providers will be automatically applied. In case of problems with providers, the channel will be switched to another provider.
\nPress Create. The created channel will be displayed in the list.
\n\nTo edit the data of a telephone channel click on the
To delete a channel click on the