In the Outbound call campaigns section you can specify conditions and apply possible limitations to calls performed by the bot. Broadcasts are also started from here.
\nWe recommend creating a voice broadcast after telephony and a telephone channel have been set up, and a list of telephone numbers has been added.
\n\nNavigate to the project > in the toolbar click on Outbound call campaigns > Create a campaign.
\nFill in the fields:
\nYou can create a broadcast without a phone number list and add numbers using the Calls API.
\nPlease note, when the $dialer.redial() method is activated in the script, the current voice broadcast parameters will be reassigned accordingly to the parameters specified inside the $dialer.redial() method.
An attempt to call takes place if the conversation duration was less than a specified time with specified pauses between attempts.
\nException: if there is a technical error, e.g. no connection to the SIP server. In this case, after each call, which ended with an error, the time before the second attempt will be increased by 2 times, starting with the value of 1 minute. In this case, an attempt from the counter Number of dial attempts will be spent on a successful call, or if the set number of calls by the technical error.
\nClick Start campaign or Schedule campaign. The newly created broadcast will display in the list.
\n\nYou can start the broadcast manually by clicking on Start campaign, if you have selected Start campaign right now when creating the broadcast.
\nThe broadcast will start automatically if you have scheduled a date when creating the broadcast.
\n\nBroadcasts statuses are displayed in the broadcasts list.
\nYou may want to suspend a broadcast to edit the broadcast conditions or script.
\nAutomatic suspension is triggered if:
\nYou can resume a broadcast from the Paused status only if there are no errors. Make sure the source of the error has been eliminated and click on Resume.
\n\nYou can edit the conditions of a broadcast only if its status is Scheduled or Paused.
\nThe changes will apply to the phone numbers that have been queued for the broadcast.
\n\nYou can edit the script at any stage of the broadcast. You can suspend a broadcast, modify the script and continue with broadcasting using the modified script.
\n\nYou can delete a broadcast at any time: click on the
When deleting a broadcast the related scripts and phone number databases are not deleted. However, the broadcast report will be deleted.
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