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Call details

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To view detailed call logs for all calls, open Analytics > Dialogs. Here you can review the voice broadcasting process and client responses.

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More about working with dialog logs

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You can also navigate to dialog details from the voice broadcast analytics. For example, you can navigate to detailed logs for a specific analytics tag and play back only the recordings that you want.

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With the search block, you can filter outcomes by parameters:

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Call recording playback

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Call recording will only be available if the Record calls parameter has been enabled for the telephone channel. You can delete audio recordings from the platform after a specified time.

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To listen to the call, go to Analytics > Dialogs > tap on the selected dialog from the list.

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At the top of the page is a player with the full record of the bot-to-client dialogue: listen to or download the record.

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To view meta-information about the call made, click the \n \n \n > Metadata.

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Note that for one pair of client-bot phrases, several audio recordings may be provided.

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