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Specific Script Features for the edna.chatCenter Channel

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Telegram

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Attachments for the Telegram channel must originate from an approved domain. Please contact the edna technical support in order to gain access.

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Sending images to a chat widget

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To send images to the chat widget, specify a file name and extension. For example:

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    state: image\n        q!: image\n        a: image\n        script:\n            $response.replies.push( {\n                type: \"image\",\n                imageUrl: \"https://<imageUrl>.jpg\",\n                text: \"image.jpg\"              // image file name and extension\n            } )
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You can only attach image and audio files if there is a text message in the above statement.

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Sending a file from a script

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To send a file from a script, use $response.replies.push with parameters:

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    q!: file\n    a: send file\n    script:\n        $response.replies = $response.replies || [];\n        $response.replies.push({\n            type:\"file\",                         // type, can be audio and image\n            fileUrl: \"<https://fileUrl\",>        // path to the file\n            fileName: \"example.docx\",            // name of the file\n            mimeType: \"application/vnd.openxmlformats-officedocument.wordprocessingml.document\",\n        });
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The mimeType parameter is required for file transfer.

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Switching the conversation to an operator

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To switch the conversation from a bot to an operator, you can use switch, for example:

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    state: switch\n        q!: switch\n        script:\n            $response.replies = $response.replies || [];\n            $response.replies.push({\n                type:\"switch\",\n                closeChatPhrases: [\"/closeLiveChat\", \"Close chat\"],\n                firstMessage: $client.history,\n                lastMessage: \"We’ll be waiting for your return!\",\n                attributes: {\n                \"Name\": \"John\",\n                \"Last Name\": \"Doe\"\n                }\n            });
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Channel events

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When a client sends a message with attached data (graphics, video, document or audio file), event: fileEvent is sent in the script. A JSON object containing the content type, the link to the file being sent and other metadata are submitted in eventData:

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[\n   {\n      \"url\":\"https://fileUrl.threads.im/files\",\n      \"name\":\"Screenshot.png\",\n      \"type\":\"image/png\",\n      \"size\":340140\n   }\n]
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Learn more about the fileEvent event processing

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Please note the events common for all channels

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