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Reply types for channels

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The platform provides layers of adaptation to different communication channels and operator chat systems. The table contains the types of supported replies and their parameters for each channel.

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Alice

\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n  \"tts\":\"....\",             // markup for speech synthesis\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link
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audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
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buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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raw\n
{\n  \"type\":\"raw\",            //reply type\n  \"body\":{ ... },          //reply body\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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carousel\n
{\n  \"type\": \"carousel\",                 //answer type\n  \"text\": \"carousel description\"      //general description\n  \"content\": [\n      {\n        \"title\": \"title\",             //title\n        \"description\": \"description\", //description\n        \"image\": \"imageUrl\",          //image url\n        \"url\": \"appUrl\",              //source url\n        \"btnText\": \"button text\"      //button text\n      }\n    ]\n}
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Please note several channel details:

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Azure Bot

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Learn more about connecting a bot in Microsoft Teams to the JAICP platform

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TypeParameters
text\n
  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text
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switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   //image link\n  \"text\":\"description\",        //picture description\n}
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audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n  \"audioName\":\"file name\",        //audio file name\n}
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buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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Bitrix24

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Learn more about Bitrix24 channel connection

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TypeParameters
text\n
  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text
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switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   //image link\n  \"text\":\"description\",        //picture description\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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Chat2Desk

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Learn more about how to connect a Chat2Desk channel

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TypeParameters
text\n
  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text
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switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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Chatwidget

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Learn more about how to connect a bot to the chat widget

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TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n  \"tts\":\"....\",             // markup for speech synthesis\n}
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switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   //image link\n  \"text\":\"description\",        //picture description\n}
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audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n  \"audioName\":\"file name\",        //audio file name\n}
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buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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carousel\n
{\n  \"type\": \"carousel\",                 //answer type\n  \"text\": \"carousel description\"      //general description\n  \"content\": [\n      {\n        \"title\": \"title\",             //title\n        \"description\": \"description\", //description\n        \"image\": \"imageUrl\",          //image url\n        \"url\": \"appUrl\",              //source url\n        \"btnText\": \"button text\"      //button text\n      }\n    ]\n}
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Facebook

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Learn more how to connect Facebook channel

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TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
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buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
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audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n  \"audioName\":\"audio file name\",        //audio file name\n}
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switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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raw\n
{\n  \"type\":\"raw\",            //reply type\n  \"body\":{ ... },          //reply body\n}
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location\n
{\n  \"type\": \"location\",      //reply type\n  \"lat\": 59.934280,        //latitude\n  \"lon\": 30.335099         //longitude\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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carousel\n
{\n  \"type\": \"carousel\",                 //answer type\n  \"text\": \"carousel description\"      //general description\n  \"content\": [\n      {\n        \"title\": \"title\",             //title\n        \"description\": \"description\", //description\n        \"image\": \"imageUrl\",          //image url\n        \"url\": \"appUrl\",              //source url\n        \"btnText\": \"Button text\"      //button text\n      }\n    ]\n}
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Please note, before using the carousel message type in a script, read how to use it in the Facebook documentation.

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Google Assistant

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Learn more about how to connect a Google Assistant channel

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TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n  \"tts\":\"....\",             //markup for speech synthesis\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
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audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
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buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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htmlResponse\n
{\n  \"type\":\"htmlResponse\",               //reply type\n  \"updatedState\": \"some\",\n  \"suppressMic\":true|false,           //optional parameter\n  \"url\": \"appUrl\"                     //optional parameter\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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i-Digital: WhatsApp

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Learn more about how to connect a bot in WhatsApp

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TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
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switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
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audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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JivoSite

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Learn more about how to connect an incoming JivoSite channel

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TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
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buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
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Marusya

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\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n  \"tts\":\"....\",             // markup for speech synthesis\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
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inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
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MFMS: WhatsApp

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Read more about connecting a bot in WhatsApp

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TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n}
\n\n
video\n
{\n  \"type\":\"video\",           //reply type\n  \"videoUrl\":\"http://...\"   //video link\n}
\n\n
file\n
{\n  \"type\":\"file\",                 //reply type\n  \"fileUrl\":\"http://...\"         //file link\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
\n\n
location\n
{\n  \"type\": \"location\",      //reply type\n  \"lat\": 59.934280,        //latitude\n  \"lon\": 30.335099         //longitude\n}
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crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"\n    };
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Vonage

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Learn more about how to connect a Vonage channel

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\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n  \"audioName\":\"audio file name\",        //audio file name\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
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Salut

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Learn more about connecting a Salut channel

\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
image\n
{\n  \"type\":\"image\",             //reply type\n  \"imageUrl\":\"http://...\"     // image link\n  \"text\":\"description\",        //picture description\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
inlineButtons\n
{\n  \"type\":\"inlineButtons\"          //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",            // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
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\n
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Slack

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Learn more about how to connect a Slack channel

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
\n
\n

Telegram

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Learn more about how to connect a Telegram channel

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\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n  \"audioName\":\"audio file name\",        //audio file name\n}
\n\n
location\n
{\n  \"type\": \"location\",      //reply type\n  \"lat\": 59.934280,        //latitude\n  \"lon\": 30.335099         //longitude\n}
\n\n
raw\n
{\n  \"type\":\"raw\",            //reply type\n  \"body\":{ ... },          //reply body\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
\n
\n

Telephony

\n

Learn more about how to connect a telephone channel

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
switch\n
{\n  \"type\":\"switch\",                         //reply type\n  \"firstMessage\":\"...\"  ,                  //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false,\n  \"destination\":  catchAll.operatorGroup,  // группа операторов\n  \"phoneNumber\": 88008000000,              // phone number\n  \"headers\": {                             // SIP headers\n             \"Remote-Party-ID\": remotePartyId ,\n             testheader:\"header\"\n             },\n  \"transferChannel\": \"237-test-237\"        // botId\n}
\n\n
dtmf\n
{\n  \"type\":\"dtmf\",                 //reply type\n  \"max\":\"1\",                     // maximum number of typed digits\n  \"timeout\": \"15000\"             //standby interval\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
\n\n
hangup\n
{\n  \"type\":\"hangup\"\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
\n
\n

edna.chatCenter

\n

Learn more about how to connect a edna.chatCenter channel

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   //image link\n  \"text\":\"description\",        //picture description\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n  \"audioName\":\"audio file name\",        //audio file name\n}
\n\n
file\n
{\n  \"type\":\"file\",                 //reply type\n  \"fileUrl\":\"http://...\"         //audio link\n  \"mimeType\":\"application/vnd.openxmlformats-officedocument.wordprocessingml\"\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
\n
\n

Viber

\n

Learn more about how to connect a Viber channel

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
inlineButtons\n
{\n  \"type\":\"inlineButtons\"    //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",      // button name\n      \"url\":\"http://example.com\"  //transition link\n    }\n  ]\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
\n\n
raw\n
{\n  \"type\":\"raw\",            //reply type\n  \"body\":{ ... },          //reply body\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
location\n
{\n  \"type\": \"location\",      //reply type\n  \"lat\": 59.934280,        //latitude\n  \"lon\": 30.335099         //longitude\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
\n
\n

VK

\n

Learn more about how to connect an incoming VK channel

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n  \"text\":\"description\",        //picture description\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio link\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
carousel\n
{\n  \"type\": \"carousel\",                 //answer type\n  \"text\": \"carousel description\"      //general description\n  \"content\": [\n      {\n        \"title\": \"title\",             //title\n        \"description\": \"description\", //description\n        \"image\": \"imageUrl\",          //image url\n        \"url\": \"appUrl\",              //source url\n        \"btnText\": \"button text\"      //button text\n      }\n    ]\n}
\n\n
\n

Please note, before using the carousel message type in a script, read how to use it in the VK documentation.

\n
\n

Webim

\n

Learn more about how to connect an incoming Webim channel

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
\n

Webim v2

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
audio\n
{\n  \"type\":\"audio\",                 //reply type\n  \"audioUrl\":\"http://...\"         //audio file link\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   //image link\n}
\n\n
file\n
{\n  \"type\":\"file\",                 //reply type\n  \"fileUrl\":\"http://...\"         //file link\n  \"mimeType\":\"application/vnd.openxmlformats-officedocument.wordprocessingml\"\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     //button title\n    }\n  ]\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
\n
\n
\n

WeChat

\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
switch\n
{\n  \"type\":\"switch\",               //reply type\n  \"firstMessage\":\"...\"  ,        //optional parameters\n  \"closeChatPhrases\": [\"..\"],\n  \"ignoreOffline\":true|false,\n  \"oneTimeMessage\": true|false\n}
\n\n
image\n
{\n  \"type\":\"image\",           //reply type\n  \"imageUrl\":\"http://...\"   // image link\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
\n
\n

Zendesk Chat

\n

Learn more about how to connect a Zendesk Chat channel

\n
\n
\n\n\n\n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n\n
TypeParameters
text\n
{\n  \"type\":\"text\",            //reply type\n  \"text\":\"....\",            //reply text\n}
\n\n
buttons\n
{\n  \"type\":\"buttons\"         //reply type\n  \"buttons\":[\n    {\n      \"text\":\"button\",     // button name\n    }\n  ]\n}
\n\n
crmIntegration\n
script:\n    var reply = {type:\"crmIntegration\"};\n    reply.channelType = \"BITRIX\";\n    reply.task = \"DEAL_UPDATE\";\n    reply.parameters = {\n            \"fields[TITLE]\": \"Deal name\"    // deal name\n    };
\n\n
timeout\n
{\n  \"type\":\"timeout\",\n  \"interval\":10,               //standby interval\n  \"targetState\":\"/timeout\"    //transition state\n}
\n\n
","frontmatter":{"title":"","description":null},"headings":[{"value":"Reply types for channels"}]}},"pageContext":{"slug":"/docs/en/bot_answers/table_replies/","previous":{"fields":{"slug":"/docs/en/classificator/classificator/"},"frontmatter":{"title":"","description":null}},"next":{"fields":{"slug":"/docs/en/chat_api/chat_api/"},"frontmatter":{"title":"","description":null}}}}, "staticQueryHashes": ["1209419333"]}