MFMS: WhatsApp as an incoming channel

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MFMS automates processes and builds an ecosystem for quality dialogue between the company and its customers, as well as integrates new, consumer-friendly digital channels.

Please note that MFMS is moving to a new brand edna.

Do the following to use WhatsApp MFMS as an incoming channel:

1. Create a channel in JAICP
2. Setting up the MFMS service
3. Connect the channel
4. Test the сhannel
5. Publish the bot

Creating a channel in JAICP

Go to the JAICP platform and click Channels > Create channel in the dashboard. Select WhatsApp MFMS in the Messengers and social networks section.

Fill out the fields:

• Name — specify a name for the channel or keep the default one.
• API key — eave the field blank.
• Branch — specify the project branch you want to deploy to the channel (master by default).
• Agent — select an agent channel or leave blank.
• Deploy — select Automatic (each time any change made to the project is saved) or Manual (using the Publish button in the channel description line).

Please note the Deploy radio button. You have to deploy a script before starting the chatbot. At this stage, the system builds the chatbot, checks script syntax and performs tests.

Click Create.

Under the name of the created channel click Get webhook, it will be copied to the clipboard. You will need the copied webhook later when configuring the MFMS service.

Setting up the MFMS service

Log in to the MFMS platform as an administrator. Go to the user profile. Here in section Your API key click Generate. Copy the key, you will need it at the channel connection stage.

In the Callback URL field, insert the webhook you copied earlier at the channel creation stage.

In the Test phone numbers section below, specify here the phone numbers with which you will test the chatbot.

Connecting the channel

Go to the JAICP platform. Click the icon next to the channel name > Edit. You are now in the channel settings.

In the API Key field, paste the previously copied API key > save changes.

Channel testing

At this stage you can test the work of the chatbot. To do this, go to link, write any incoming message into the chatbox from the test number. This will initiate a chat conversation, after which you can start a dialogue with the bot.

Publishing the bot

To publish the bot, you need to submit the WhatsApp Business API registration form. Then follow the instructions on the MFMS platform.

More about bot reply types and events for MFMS: WhatsApp channel.